MultiWeighperformes itsservice withthe same quality as it's development and production."It is clear that we are available for our customers round-the-clock. We understood thatin most casesthe weighing ofour customer'sproducts is a sensitive andhighly time-critical area.“says Managing Director and Head of Sales Frank Schmehl.Therefore,at Multiweighthe customer service and the provision of an emergency serviceround-the-clock is not duty, but freestyle."Our employees know that there is an acknowledgment, to do 24/7-Call-Service, in addition to a lot of expertise a certain sense of responsibility is needed. And if it really gets critical sometimes, the technical manager starts moving out even on Sunday afternoon and gets to the customer.“ Schmehl continues. This, like the service case itself, seems to happen extremely seldom: The additional service applications practically do not take place and are almost never needed.

You can reach our service hotline at  +49 (0) 64 41 / 447-999-0

To make sure that in in the rare case of emergency everything goes quite fast, the engineers of MultiWeigh can use the Internet or dial-up connections to stand aside the customers day and night or to prepare the optimum customer service application on site. In most cases the virtual access already helps to make the production go on as fast as possible. This optimises time, staff and costs.